5.11 Unlocking a device

From the View Device screen, you can launch the Unlock Credential workflow in MyID Desktop to obtain a code that the cardholder can use to unlock a device PIN. This uses a challenge-response process available to many device types, such as smart cards, USB Tokens, Virtual Smart Cards and Mobile credentials issued by MyID

For example, you can use the MyID Card Utility; this is a utility that allows you to carry out a remote unlock or change the PIN on cards that support PIV applets.

For information on using the MyID Card Utility, see the Remote PIN Management utility for PIV cards section in the Operator's Guide.

For more information about using MyID Desktop workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop or Self-Service App workflows.

If the card is present, you can use the Reset PIN workflow instead; this does not require a challenge-response process. See section 5.7, Resetting a device's PIN.

To obtain an unlock code:

  1. Search for a device, and view its details.

    See section 5.1, Searching for a device.

    Alternatively, insert the device into a reader.

    See section 5.2, Reading a device.

    You can also view a device from any form that contains a link to the device.

    For example:

    • Click the item in the list on the DEVICES tab of the View Person form.
    • Click the link icon on the Device Serial Number field of the View Request form.

  2. Click the Unlock option in the button bar at the bottom of the screen.

    You may have to click the ... option to see any additional available actions.

    The Unlock Credential workflow appears in a MyID Desktop window with the device already selected.

    See the Unlocking a credential remotely section in the Operator's Guide.